Last updated: 15 September 2026
This Refund Policy applies to all subscription payments made on Hitosys (hitosys.com and its subdomains) for its HRMS, Payroll, and Recruitment platform. By making a payment on our platform, you agree to the terms set out below.
New accounts begin with a free trial period during which no payment is collected. You may cancel at any time during the trial with no charge. If you do not cancel before the trial ends and have entered payment details, your subscription will begin billing under the plan selected.
If you are charged for a subscription renewal in error, or wish to cancel shortly after a charge, you may request a full refund within 48 hours of that charge, provided the Service has not been substantively used during the billing period being refunded (for example, running a payroll cycle, processing attendance for a pay period, or publishing job postings). If the Service has been substantively used during that period, the fee for that period is non-refundable, as the underlying service has already been delivered — most notably, payroll runs and statutory filings cannot be reversed once processed.
You may cancel your subscription at any time from your account settings, or by writing to us at hitosyshcm@gmail.com. Cancellation stops future billing; it does not retroactively refund the current billing period unless section 2 applies. Upon cancellation, your account remains accessible under the paid plan until the end of the current billing period, after which it reverts to a restricted or inactive state.
Where a verified technical fault on our end prevents the Service from functioning as intended for a material part of a billing period, we will provide either a pro-rated refund or a service credit toward a future billing period, at our discretion.
Approved refunds are processed back to the original payment method via Razorpay within 5–7 working days. Refund requests must be raised within 7 days of the relevant charge. To request a refund, write to us at hitosyshcm@gmail.com quoting your company account name and the payment date. Requests not explicitly covered by the scenarios above will be assessed on their own merits at our discretion.
For any questions about this Refund Policy or to raise a refund request, write to us at hitosyshcm@gmail.com.
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